Overview of China Eastern Airlines Cancellation Policy

China Eastern Airlines allows passengers to cancel flight bookings under specific terms and conditions. The cancellation policy can help you make informed decisions and minimize potential charges.

Free Cancellation Window

1. 24-Hour Rule: If you cancel your ticket within 24 hours of booking and at least 7 days before the flight's departure, you may qualify for a full refund.

2. This rule applies to all ticket types, provided the booking is made directly with China Eastern Airlines.

Cancellation Charges

1. Economy Class Tickets: Non-refundable tickets may incur significant cancellation charges. Refundable tickets have lower fees.

2. Business and First Class Tickets: Typically, these tickets have more lenient cancellation terms with reduced fees.

Cancellation fees vary depending on the fare type and route. Always check the ticket's terms and conditions for specifics.

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Procedure for Cancelling a Flight

1. Online Cancellation:

   1. Visit the official China Eastern Airlines website.

   2. Log in with your booking reference number and last name.

   3. Navigate to the "Manage Booking" section and cancel your ticket.

2. Customer Support:

   1. Contact China Eastern Airlines' customer service for assistance with cancellations.

   2. Provide booking details and any necessary documentation.

3. Third-Party Bookings:

   1. Contact them directly for cancellation and refund options if your booking was made via a travel agent or third-party website.

Refund Eligibility and Processing

1. Refundable Tickets: Eligible for a full or partial refund depending on the cancellation timing.

2. Non-Refundable Tickets: Generally, only taxes and fees are refunded.

3. Special Cases: In cases of medical emergencies or government-imposed travel restrictions, waivers may apply.

Refunds are processed within 7–14 business days for credit card payments and may take longer for other payment methods.

Changes to Itineraries vs. Cancellations

Instead of canceling, China Eastern Airlines allows passengers to modify their travel dates and destinations for a fee. This option may save you money compared to canceling outright.

Exceptional Circumstances

1. Flight Cancellations by Airline: If China Eastern cancels your flight, you are entitled to a full refund or rebooking without additional costs.

2. Weather-Related Disruptions: In case of severe weather, the airline may offer free rebooking or refunds depending on the situation.

Tips to Minimize Cancellation Fees

1. Book refundable tickets when travel plans are uncertain.

2. Review the fare rules before confirming your booking.

3. Purchase travel insurance for added protection.